Consumer Rights

If the Doctor prescribes a medication which You would like Us to supply, under the UK Consumer Protection (Distance Selling) Regulation 2000, We are obliged to state the following:

1. Supplier/Agent

The supplier/agent is Hexpress Healthcare Ltd (Trading as HealthExpress.eu), of 138 - 140 Mitcham Road, London, SW17 9NH. The company registration number is 07600912.

All prescribed medicines will by supplied and filled by a UK registered pharmacist, pursuant to a prescription issued by an EU registered medical practitioner. Full details of both the doctor and pharmacy used for your treatment are available upon written request.

HealthExpress.eu have a correspondence address as below:

Hexpress Healthcare Ltd
138 - 140 Mitcham Road
London SW17 9NH
United Kingdom

2. Description of Medication

The description of the medication is subject to prescription - a stock list is available after an online consultation form is completed and the doctor has a diagnosis.

3. Price

This price for treatment is subject to prescription - a price list is available after an online consultation form is completed and the doctor has a diagnosis.

4. Delivery Cost

We do not charge extra for standard delivery. For further information on delivery options, click here.

5. Payment

We accept the following debit/credit cards: Visa/Visa Electron, MasterCard, Maestro, and American Express. We also accept cheques which must be made payable to Hexpress Ltd. To find out more about the available payment methods, click here to visit our payment information page.

6. Right to Cancel

You have the right to cancel your HealthExpress.eu order up to the point when your treatment is dispatched. The pharmacist must destroy any medication returned, even un-opened boxes, so we are not able to offer refunds. However, should your treatment be returned to the pharmacy by the shipping services/agents as a result of a failed delivery attempt, the pharmacy can arrange for a resend to the same or different delivery address within a 60 day window.