How We Work

HealthExpress is an online clinic that provides diagnosis of, and treatment for, a range of conditions including impotence, obesity, hair loss, smoking addiction, high cholesterol, high blood pressure and contraception.

Our service is centred on providing impartial information and help with these medical conditions, and the medication that can treat them. We offer a free no-obligation consultation with a registered doctor, who will review your medical history to provide you with a diagnosis and suggest treatment that is safe for you to use.

How does the consultation process work?

When you submit a consultation, it’s reviewed within the hour by a doctor who is experienced in making diagnoses online. Once your condition has been diagnosed, the doctor will recommend medication that can help treat the condition, which you’ll be able to choose from.

You’ll need to login to the secure patient’s area, where you’ll be able to view your diagnosis and the relevant treatment options. If you decide to use one of these treatments, you’ll need to order and pay for the medication online. Your prescription will then be sent to our registered pharmacy, which will dispense your medication, before it’s sent to you via free next-day delivery.

The whole consultation process is free and there’s no obligation to buy medication from HealthExpress.eu. We guarantee to keep your details confidential and, unlike other companies, we will never sell details to third party organisations.

When completing the consultation, it’s vital that you provide the correct details. The doctor reviewing your medical history may want to contact you to clarify some of your responses, so you need to make sure we have a way of contacting you. If you don’t give us the correct email or telephone number, we won’t be able to notify you when your consultation has been reviewed.

Placing an order with HealthExpress involves four simple steps:

1. Read the information about your condition
2. Complete a simple form so you can receive a free diagnosis
3. Login in the patient’s area and view recommended treatments
4. Place and order and enter payment details

What should I look out for when buying prescription medication?

Many websites claiming to offer a similar service to HealthExpress aren’t what they seem to be, and it’s important that you are aware of this when shopping around. If you come across a website that you’re not sure about, you should ask yourself the following questions:

Do they offer generic, parallel or ‘soft tab’ medications?

HealthExpress and other legitimate sites will never offer any of these kinds of medication. Generic medications are illegal in Europe and the UK. These ‘soft tab’ alternatives could damage more than your wallet; these medications won’t have been through the same extensive clinical trials as branded medication, so you could be risking your health.

Is the website based in Europe, and do they have contact details to support this?

Websites like ours which operate in the UK and Europe must follow strict legislation which dictates how our services operate. The only way to be sure of the authenticity of the medication you’re ordering is to choose to buy from a regulated website.

Do I need to complete a consultation, or can I just buy medication?

You are legally required to complete a consultation with a registered doctor who will diagnose you, assess if it’s safe for you to use the medication and suggest the best treatment for you. If you don’t need to complete this process, the website is probably operating illegally and recklessly.

Aside from potentially breaking the law, this puts your health at an unnecessary risk because no one has checked if it’s safe for you to use the medication. This means you could take medication which will cause severe, dangerous side effects or can interact dangerously with medication you’re already using.

How expensive or cheap is the medication on offer?

It is possible to buy medication cheaply, but usually this relates to imitation medication. It’s illegal to copy medication, but more importantly, it’s extremely unsafe. You shouldn’t put a substance in your body that hasn’t been extensively tested, because you don’t know what damage it can cause.

Furthermore, you should be wary about what these sites will do with your personal information. They may use your payment details or sell on your information, for example.

Is their website secure and do they encrypt personal information?

It’s important to make sure that any website you buy from, whether you’re shopping for medication, clothes or a holiday, is secure. It’s easy to tell if a site is secure, because the web address will start with https:// whenever you’re asked to enter information. When using HealthExpress.eu you’ll be able to see our website is secure in another way too; there’s a green bar which can be seen in the address bar. This shows the site offers the highest levels of security that are available to online retailers.

For more information and advice about seeking treatment online, we have a section dedicated to protecting our customers and anyone considering getting their prescription medicines over the Internet. Please read our watchdog section to learn about this online.